CONTACT
Contact VialTests
Reach the VialTests team for order questions, access help, or general inquiries.
Customer correspondence: hello@vialtests.com
For an existing order, include your public Order ID (for example VT-XXXXXX) so we can locate the correct record. Do not send guest access links or passwords by email unless a VialTests team member specifically requests them.
Phone
Customer phone: 1-877-574-2333
Call for order questions, access help, or general inquiries. For an existing order, have your public Order ID ready when possible.
Sample mailing/drop-off destination
The receiving address for samples is provided only after payment is confirmed, together with your Submission Sheet and order instructions. It is intentionally not published on this page or other pre-payment marketing pages.
If you need shipping help for a paid order, email hello@vialtests.com with your Order ID, call 1-877-574-2333, or open your order access page from your confirmation email.